Community Governance and Board Support

Astoria assists with the overall governance of the community by supporting the homeowner association’s Board of Directors. We will provide guidance, support, and resources to Board members, helping you fulfill your roles and responsibilities effectively.

Insurance and Risk Management

Astoria will take the primary role in obtaining insurance coverage for common areas, shared facilities, and the association’s liability.

Vendor Management

Astoria will collaborate with vendors and service providers to ensure necessary services are delivered to the community. This may include hiring and overseeing contractors for maintenance, repairs, security, or other community needs.

Administrative Support

Astoria will provide administrative support, which includes maintaining records, handling correspondence, organizing meetings, and managing community documentation and records, including meeting minutes, financial records, and governing documents.

Communication and Community Engagement

Astoria will facilitate communication between homeowners, providing updates, newsletters, portal notices, and SMS messaging as a way of keeping residents informed about community events, policies, and important announcements.

Rules and Bylaw Enforcement

Astoria will enforce the rules, regulations, and bylaws established within the community. We handle compliance issues, address violations, and take appropriate actions to maintain the overall integrity and aesthetics of the community.

Property Maintenance

Astoria will oversee the maintenance and upkeep of common areas within the community. This includes landscaping, snow removal, repairs to shared amenities, and general maintenance of community infrastructure, etc.

Financial Management

Astoria handles financial matters such as collecting and managing homeowner dues or fees, budgeting, bookkeeping, and financial reporting.

Financial Management

Astoria Property Managers handle the financial aspects of rental properties. They maintain financial records, prepare budgets, pay bills and expenses related to the property, and provide regular financial reports to property owners.

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24 Hour Emergency

Astoria provides a 24-hour emergency (Actual Condominium Manager) service to address urgent situations. This ensures that there is someone available to handle emergencies such as heating, flooding, security, etc.

Developer Transfer to Condominium Corporations

Astoria will assist with the transition from a developer-controlled property to a condominium corporation managed by owners or the Board. This involves facilitating the transfer of responsibilities, documentation, financial accounts, and operational control from the developer to the owners or the Board.

Property Maintenance

Astoria will oversee the maintenance and repair of the condominium property. This includes inspections, coordinating necessary repairs and maintenance tasks, hiring and supervising contractors, and ensuring the property is well-maintained and compliant with safety regulations.

Owner/Board Mediation

Astoria assists in facilitating communication and resolving disputes between owners and the condominium board. We will act as mediators or provide guidance to help find mutually agreeable solutions to conflicts.

By-Law

Astoria will enforce the condominium’s bylaws, rules, and regulations. We communicate and educate owners and residents about the bylaws, address violations, and take necessary action for compliance, which may include issuing warnings, fines, or other enforcement measures.

Site Staffing

Astoria, on your behalf, will provide site staffing services, such as hiring and managing on-site personnel like security guards, maintenance staff, concierge, or property managers. We ensure that the property is adequately staffed to meet the needs of residents and maintain the common areas.

Reserve Fund Study

A reserve fund study is conducted to assess the long-term capital needs of the condominium. Astoria will help coordinate and oversee this study, which includes evaluating major components, estimating replacement costs, and recommending appropriate reserve fund contributions.

Administration (letters, caveats, estoppels, etc..)

Astoria administers tasks such as drafting and sending letters to owners or residents, preparing and processing caveats and estoppels (documents related to property liens and legal disclosures), and assisting with other administrative documentation required by Boards, owners, governing bodies or legal obligations.

Insurance

Astoria will take the primary role in obtaining appropriate insurance coverage for the condominium property. This includes working with insurance brokers to ensure the property has adequate liability insurance and property insurance coverage.

Accounting

Astoria handles financial matters related to the condominium. This includes collecting and managing condominium fees, paying bills and invoices, maintaining financial records, preparing financial statements, and providing financial reports to the Board.

Customized Management Agreements

Astoria offers customized management agreements tailored to the specific needs of each condominium property. These agreements outline the scope of services provided and the terms of the management arrangement.

Reporting and Communication

Astoria Property Managers keep property owners informed about the status of their rental properties through regular reporting and effective communication. They provide updates on tenant occupancy, financial performance, and any significant property-related matters.

Evictions

In unfortunate cases of non-compliance or lease violations, Astoria Property Managers handle the eviction process according to legal procedures. They work with legal professionals to file necessary documents, schedule court appearances, and regain possession of the property.

Legal Compliance

Astoria Property Managers must stay updated on local, provincial, and federal laws and regulations pertaining to rental properties. They ensure compliance with related governing authorities.

Tenant Relations and Conflict Resolution

Astoria Property Managers act as a point of contact for tenants, addressing their concerns, requests, and complaints. They aim to maintain positive tenant relations and resolve conflicts that may arise between tenants or with the property owner.

Inspections

Astoria Property Managers conduct regular inspections of the properties to assess their condition, identify maintenance issues, and ensure compliance with lease agreements. They also conduct move-in and move-out inspections to document any changes or damages.

Rent Collection

Astoria Property Managers collect rent from tenants and enforce payment deadlines. They may provide various owner approved payment options, track payments, and take appropriate action for late or non-payment.

Lease Agreements

Astoria Property Managers handle the creation and enforcement of lease agreements. They ensure that all terms and conditions are clearly stated and legally compliant. They also collect security deposits and rent payments and complete lease renewals and terminations.

Tenant Acquisition and Screening

Astoria Property Managers are responsible for advertising rental properties, showing them to potential tenants, and screening applicants to ensure they meet the necessary criteria. This includes conducting background checks, verifying employment and income, and checking references.

Property Maintenance and Repairs

Astoria Property Managers oversee the maintenance and repair needs of the rental properties. They arrange for regular maintenance tasks like cleaning, landscaping, and pest control. They also handle repairs and coordinate with contractors or service providers when necessary.